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About the role
- Boutique Manager leading teams to deliver exceptional customer service and operational excellence at Nespresso in Vöcklabruck. Fostering brand loyalty and sustainable practices in a dynamic retail environment.
Responsibilities
- Inspire and delight our customers as an ambassador and role model for the Nespresso brand, demonstrating passion and top-level expertise
- Actively lead and develop our boutique teams
- Take responsibility for achieving demanding service and quality targets
- Monitor customer feedback and continuously improve service levels
- Ensure compliance with Nespresso processes and policies
- Ongoing administration and organization of inventory management
Requirements
- Completed commercial or hospitality qualification (apprenticeship, HAK, university degree or equivalent)
- Solid professional experience in direct customer contact
- Leadership experience and a strong hands-on mentality
- Excellent communication and presentation skills
- High level of commitment, integrity and honesty
- Professional and confident appearance with an open, engaging personality
- Willingness to travel to nearby boutiques within the Central Upper Austria area
- Very good German and English skills; additional languages are an advantage
Benefits
- Secure position with a sustainable company
- Thorough onboarding and ongoing professional development
- Discounts on Nespresso products and a Nespresso starter pack including a machine
- Meal subsidy
- Family benefits and company pension plan
- Performance-related pay and a range of attractive benefits
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