Construction Manager coordinating substation construction projects at Black & Veatch. Overseeing compliance with schedule, safety, cost, quality, and mentoring site team.
About the role
- Lead Customer Relationship Center (CRC) at Nestlé Egypt, ensuring exceptional sales and service performance. Define market strategy, manage budgets, and improve customer experience.
Responsibilities
- Lead the Customer Relationship Center (CRC) and drive overall performance as a key consumer-facing channel
- Ensure exceptional sales, service, and technical support delivery in alignment with the company’s Consumer Experience strategy
- Define and implement the market CRC strategy, fostering a strong culture of continuous improvement
- Ensure efficient, agile, and customer‑centric operations both internally and with outsourced partners
- Maintain a deep understanding of customer needs and expectations
- Lead customer service topics within CCS and ensure right level of focus and execution
- Translate strategic objectives into operational programs for the CRC team
- Manage budgets and ensure compliance with corporate audit standards
- Conduct regular market benchmarking of customer service practices
- Promote effective communication and alignment with all Nespresso channels
Requirements
- University degree or equivalent in Commercial or Business studies
- Certifications in CRC Business Management and/or Customer Experience Standards
- Minimum of 6+ years of Workforce Management experience in a medium to large, multi-site call center environment (required for senior positions)
- Experience in Customer Service and Sales within B2C and/or B2B environments (e.g., customer focus, products, services, contracts, payment terms, delivery)
- Experience in a comparable role within a customer‑focused or service‑oriented environment
- Experience in leading, managing, and developing individuals and teams
- Project management experience
- Experience in implementing and/or selecting CRC tools, including telephony systems, workforce management platforms, and quality‑coaching tools
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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