Manager leading planning services for Norfolk County, overseeing development applications and advising on planning matters. Collaborating with teams to ensure legislative compliance and responsible growth in the community.
About the role
- IT Service Delivery Manager responsible for delivering IT services and managing support teams at Castle Trust Bank. Overseeing IT suppliers, ensuring SLAs, and driving service improvements.
Responsibilities
- Delivering high-quality IT services across the organisation
- Managing internal Desktop and Application Support teams
- Overseeing third-party IT suppliers
- Ensuring services meet agreed SLAs
- Developing and maintaining ITIL-aligned processes
- Tracking performance through KPIs
- Driving continuous service improvement
- Managing major incidents and root cause analysis
- Developing ITSM processes
- Effective management of the IT service desk and core systems teams
- Maintaining Service Improvement Plans
- Producing clear service performance metrics for the business
Requirements
- Proven experience as an IT Service Delivery Manager
- Comprehensive understanding of ITIL (v3 minimum)
- Proven leadership experience
- Proven experience in an IT Service Delivery Manager role, ideally from a technical background
- Strong understanding of Incident, Problem and Change Management (ITIL v4 Foundation desirable)
- Experience leading and mentoring technical support teams
- Experience managing third-party suppliers, including service budgets
- Strong communication and stakeholder management skills
- Proactive, organised approach with the ability to manage changing priorities
- Experience with project management methodologies is advantageous
Benefits
- annual performance related bonus (up to 10% of base salary)
- generous contributory pension scheme through Hargreaves Lansdown
- life assurance
- 25 days annual leave (plus bank holidays on top)
- option to buy/sell up to 5 additional days (terms apply)
- extra day paid annual leave for Volunteering
- healthcare benefits through Equipsme
- free access to BHSF RISE EAP
- free eye test vouchers
- discounted gym membership
- season ticket travel loans (if applicable)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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