Global Supplier Quality Senior Manager at Pfizer managing supplier quality strategies for external partners. Ensuring GMP compliance and operational resilience in supplier oversight across global markets.
About the role
- Senior Manager for Customer Advocacy at Equinix enhancing customer outreach in EMEA. Engage directly with clients to expand advocacy programs and drive business growth.
Responsibilities
- Bring a strategic mindset to both scale existing customer advocacy programs and ideate and implement fresh initiatives, including sales reference programs, storytelling campaigns, and cross-functional marketing engagement
- Operate autonomously and make decisions confidently in a fast-paced environment
- Work closely with EMEA leadership to support regional business needs while not losing focus on global objectives
- Recruit and manage F500/G2000 customer references; create impactful stories in written and video formats
- Develop monthly/quarterly reports and communications for stakeholders
- Support the CAB Program Manager with recruiting, proposing new customers, collaborating on tasks when/where needed
- Engage directly with customers—from C-level executives to technologists—to build strong relationships focused on win-win outcomes
- Partner with sales teams to expand the pool of references, fulfill reference requests and track activity and outcomes
- Collaborate cross-functionally and across the region to drive program adoption and usage of customer success assets
- Partner with Investor Relations and the CEO office to identify and secure customer citations for quarterly earnings
- Collaborate with PR to secure customer participation in media storytelling opportunities
- Serve as a trusted advisor to the CRO organization, guiding sales, marketing, brand, and customer experience teams on reference usage
- Develop integrated customer engagement strategies using various formats: written stories, videos, quotes, case studies, and presentations
- Oversee content creation with internal and external agencies, including translation and localization
- Highly skilled communicator both in written and oral form
- Create and maintain detailed customer profiles using tools like Smartsheets, Salesforce (SFDC), and internal AI platforms.
Requirements
- Proven years of experience in customer advocacy, customer marketing, or a related B2B field
- Proven track record of managing advocacy programs across sales and marketing disciplines
- Strong stakeholder management and communication skills within complex environments
- Intellectually curious and passionate about understanding customer needs and motivations
- Comfortable in a fast-paced, matrixed organization; adaptable and resilient in the face of change.
- Ability to thrive in a team and autonomously
- Excellent verbal and written communication skills in English
- Strong presentation and client-facing skills, especially with executive-level audiences
- Skilled in project and program management
- Creative, analytical, and highly adaptable
- Tech-savvy and quick to learn new tools (e.g., Microsoft Office, Smartsheets, Salesforce, CRM platforms)
- Willingness to travel (~15%).
Benefits
- Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.
- If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.
- Equinix maintains a list of preferred recruiting agencies.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Market Insights Manager at Franke conducting market analysis and brand research in B2B settings. Collaborating globally to embed insights into marketing and product strategies.
Business Development Manager exploring NMR opportunities in China while managing a sales team and supporting distributors. Requires solid experience in NMR technology and high tech instrument sales.
Global Commodity Manager developing and implementing procurement strategies for electronics and mechanical components in Malaysia. Driving business growth and optimizing supplier relationships.
Construction Manager overseeing organization, scheduling, budgeting, and implementation of water/wastewater infrastructure projects. Leading a team of inspectors and technical professionals for diverse clients in civil engineering.
Regional Facility Manager overseeing technical and operational aspects of properties in Southwest Germany. Involves communication with internal clients and external contractors.
Branch Manager overseeing team operations in a service center for electrical products at North Coast. Leading sales and customer service initiatives while managing profit and loss responsibilities.
Senior Commercial Claim Manager responsible for managing claims in CAPEX and construction projects in the energy sector. Identifying risks, developing strategies, and ensuring effective communication with stakeholders.
Continuous Improvement Manager driving procurement process optimization in Global Procurement for Fresenius. Leading improvement initiatives and standardizing procurement practices across Europe.
Quality Manager overseeing the execution of strategic quality plans in a manufacturing setting. Ensure compliance with internal and external quality standards while managing a quality department in Farwell, Michigan.