Director of Application Support managing customer - facing support for Inovalon's clients. Leading a support team and improving customer satisfaction through data - driven solutions.
About the role
- Director managing Grid Solutions Category Management for Equinix, focusing on power procurement and capacity strategy for data center projects in AMER.
Responsibilities
- Define the AMER grid solutions procurement strategy aligned to site pipeline and energization milestones
- Identify/validate OEMs, EPCs, and key tier 2 suppliers; map regional capacity and lead times
- Shape early budgets, recommend early commitments to de-risk schedules
- Translate demand forecasts into executable capacity forecasts with global vendors
- Own category plan and governance, including vendor selection, new product or technology introduction, benchmark, and framework contracts
- Own full product/solution lifecycle, from inception through general availability to end of life
- Monitor and maintain full industry and market knowledge of category, suppliers, best practices, and competitive landscape
- Drive total cost of ownership (TCO), schedule certainty, and quality/safety outcomes
- Manage escalations
- Accountable for spend category management strategies and action plans
- Communicate and collaborate with all key stakeholders including executive level staff to ensure alignment of the overall strategy
- Lead complex RFPs/RFIs, bid leveling, and multi round negotiations (price, capacity, terms)
- Construct global framework agreements
- Implement price/indexation strategies and long lead equipment reservation where appropriate
- Secure capacity and availability with OEMs/EPCs; structure multisite frameworks, pre buy strategies for long lead items and options
- Build executive level relationships with OEM/EPC leadership; chair QBRs
- Set KPIs (OTD, FPY, MTBF, capacity adherence); drive corrective actions and continuous improvement
- Own TCO modeling, identifying performance-to-cost trade-offs for large-scale deployments, and budget estimation with Commercial team
- Proactively identify supply, permitting, design logistics and installation/Commissioning risks; maintain mitigation plans
- Partner closely with Global Design & Construction, Global Energy, and Operations on specifications, schedules, and commissioning.
- Standardize technical, project management, commercial and commissioning templates with Global Design & Construction for repeatability at scale
- Run stage gate readiness for procurement, ensuring design maturity meets commitment points
- Ensure adherence to company policies, codes/standards, and EH&S requirements
Requirements
- 12+ years in strategic sourcing/category management for HV switchgear, power transformer, substations, or power generation (OEM/EPC)
- Bachelor’s in Supply Chain Management, Electrical Engineering, Power Systems, or related field
- Professional certifications (CPSM, CIPS, PMP, PE) advantageous
- Proven delivery of global capacity agreements, frame contracts, and pre buy/inventory strategies
- Strong negotiation track record
- Executive stakeholder management; clear, data driven storytelling and supplier executive engagement
- Proven track record in consulting, engineering design, and end-to-end management of large-scale utility or industrial power projects
- Demonstrated leadership in managing cross functional teams, budgets, and project execution across multiple locations
- Client-facing, communication, and business development skills
- Deep understanding of HV/MV substations (AIS/GIS), transformers, protection & control, and SCADA system as well as OSPG technologies
- Working knowledge of utility interconnection practices and regulatory requirements.
- Working knowledge of relevant codes and standards and commissioning practices
- Ability to translate technical requirements into commercial levers and contractual protections
- Ability to travel domestically and internationally as required (up to 30%)
Benefits
- Employee Assistance Program
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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