Project Director responsible for strategic planning and execution of port and marine projects for Arcadis. Leading teams and ensuring compliance with quality and safety standards.
RN
Hybrid Director of Patient Services
Posted 4 hours ago
About the role
- Director of Patient Services overseeing healthcare operations across multiple locations for IVIRMA North America. Leading workflow improvements and team collaboration in patient services operations.
Responsibilities
- National Workflow Leadership & Standardization
- Define, maintain, and improve national Patient Services and front desk workflows
- Establish protocols for scheduling, check-in/out, insurance processes, reconciliation, and all PS touchpoints
- Ensure workflows support regulatory compliance and patient experience goals
- Design and lead national onboarding cohorts for PS/front desk hires
- Maintain standardized training curriculum and competency validation
- Partner with HR and education teams to ensure seamless integration into site-level training
- Serve as national owner of reconciliation and post processes
- Collaborate with CBO to resolve workflow issues and prevent errors
- Implement audit mechanisms and corrective action plans
- Work with engineering/EMR teams on system updates and validation
- Monitor system build impacts and escalate misalignments
- Monitor performance of consultants (ie. Accenture) to ensure system configuration aligns with approved workflows
- Own all workflow communication, updates, and governance
- Create clear and timely communication frameworks for clinics
- Lead organizational change management for PS workflows
- Provide workflow support to clinic managers and frontline teams
- Lead root-cause analysis and remediation for workflow issues
- Promote accountability and continuous improvement
- Partner with Regional Directors, operations, CBO, Accenture and/or other contractors, and clinical leaders
- Represent Patient Services in strategic initiatives
- Support policy formation, planning, and system-level decision making
- Define KPIs, audit tools, and scorecards for PS teams
- Support staffing models, resource allocation, and retention strategies
- Foster a culture of coaching and high performance
- Partner on annual PS budget planning and resource allocation
- Monitor reconciliation quality and workflow-driven financial outcomes
Requirements
- Bachelor’s required; Master’s preferred
- 5–7 years of progressive leadership in healthcare operations or patient access experience
- Experience in multi-site healthcare operations and workflow leadership
- Strong communication, organizational, and analytical skills
- Computer proficiency required
- Knowledge of Microsoft Office, Excel, PowerPoint and LMS systems required
- Electronic Medical Records (EMR) experience
- Exceptional verbal and written communication skills
- Meticulous organizational skills and attention to detail
- Solid work ethic and ability to work both independently and as part of a team
- Superior time-management and critical-thinking skills
Benefits
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
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