Strategic Director of Reward leading compensation, benefits, and recognition at Starling Bank. Ensuring alignment with business strategy and regulatory compliance while driving employee engagement and motivation.
About the role
- Director of Billing leading global billing operations for Goodwin's legal and business teams. Overseeing billing processes and team management in a dynamic professional environment.
Responsibilities
- Lead and inspire a large, geographically distributed team.
- Lead recruiting for open roles, assess capabilities of existing staff, coach and mentor employees as needed to help them excel.
- Ensure newly hired staff receive the appropriate training to perform their roles.
- Provide hands on supervision as needed.
- Manage all billing and e-billing, ensuring accuracy, timeliness, and efficiency.
- Ensure compliance with client billing guidelines.
- Implement and optimize billing policies, procedures, and workflows to reduce errors.
- Proactively identify opportunities to streamline processes and drive towards standardized processes wherever possible.
- Improve e-billing procedures to stem revenue leakage.
- Work with partners and/or secretaries to address billing issues and improve partner and client satisfaction.
- Partner closely with MD of Billing & Collections and Director of Collections to help the firm achieve or exceed its revenue goals.
- Identify opportunities to uplift technology and automate processes.
Requirements
- Bachelor's degree in accounting or business administration, or equivalent
- 10-15 years of billing experience in a professional service organization; law firm experience preferred
- Advanced knowledge of systems including Aderant Expert, ARCS 2G, Billblast, Billstream, ODDR and various electronic billing platforms
- Seasoned people leader, with experience leading large, geographically dispersed teams
- Demonstrated experience in professionalizing and upskilling talent
- Proactive problem solver with excellent analytical skills
- Exceptional organizational and process management skills
- Skilled communicator with excellent customer service skills
- Strong collaborator with exceptional interpersonal skills and the ability to influence peers and colleagues
- Ability to manage and prioritize multiple assignments while working in high stress situations
- Must thrive in a rapid-paced and dynamic business environment with a willingness to travel as necessary
- Excellent computer skills with proficiency in Microsoft Office applications.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Retirement & Savings Plan
- Emergency back-up child and adult care
- Paid vacation, sick time off, and holidays
- Professional development and career advancement opportunities
- Employee recognition and reward programs
- Employee wellness and assistance programs
- Employee discounts and perks
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