Technical Account Manager focusing on customer satisfaction and retention in a dynamic team. Enhancing client relationships while collaborating with internal teams at HUMAN Security.
About the role
- Technical Account Manager responsible for managing client portfolios within Managed IT Services. Aligning technology with business goals and ensuring high levels of client satisfaction.
Responsibilities
- Managing an assigned portfolio of clients and serving as both a technical and consultative resource within our Managed IT Services division
- Working closely with internal teams (Sales Engineers, Helpdesk, Onboarding, and Project Delivery) to ensure clients effectively leverage, maintain, and evolve their IT environments
- Acting as trusted advisors, aligning technology with business goals, driving IT strategy, and ensuring high levels of client satisfaction through proactive communication, planning, and relationship management
Requirements
- 5+ years of experience in one or more of the following roles: Technical Account Management, vCIO, IT Director, or Senior IT Consultant
- Proven experience with IT budgeting, strategic planning, and technology roadmap development
- Experience presenting to C-level executives and conducting Technical Business Reviews (TBRs)
- Strong understanding of ROI analysis and cost-benefit justification for IT investments
- Ability to translate complex technical concepts into business language
- Deep knowledge of cloud and infrastructure technologies, including modern network, security, and collaboration platforms
- Strong aptitude for customer service and client retention
- Excellent verbal, written, and analytical communication skills
- Highly organized with the ability to manage multiple priorities effectively
- Ability to remain composed and focused under pressure while managing client escalations
- Collaborative mindset with the ability to work cross-functionally with technical and non-technical teams
Benefits
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off (Vacation, Sick Leave, Holidays)
- Monthly Car Allowance
- FSA/HSA Programs
- Company events, recognition trips, and a collaborative team environment
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