Technical Account Manager responsible for managing client portfolios within Managed IT Services. Aligning technology with business goals and ensuring high levels of client satisfaction.
About the role
- Technical Account Manager focusing on customer satisfaction and retention in a dynamic team. Enhancing client relationships while collaborating with internal teams at HUMAN Security.
Responsibilities
- Ensure customer satisfaction and retention for assigned accounts
- Expand and develop client relationships as the primary focal point for customers
- Provide exceptional customer support and act as a point of escalation
- Collaborate with internal teams to enhance customer experience
- Gather feedback on product and service to better meet customer needs
- Educate customers on products and run enablement sessions
Requirements
- 5-7 years of experience in a B2B enterprise customer facing role
- Client-facing experience managing large enterprise accounts
- Bachelor's or Graduate’s Degree in computer science, engineering, mathematics, information systems, or a related field preferred
- Eager to learn and grow
- Technical aptitude and willingness to learn HUMAN’s products
- Strong organizational and communication skills
- Collaborative mindset and ability to work with teams across the company
- Problem-solving skills with attention to detail
- Experience in B2B SAAS, SQL, Javascript, Kibana and other cloud and software systems an advantage
- Bilingual (English/French) is an advantage
Benefits
- Comprehensive total rewards package for personal and professional development
- Well-being and learning stipends
- Flexible work options
- Dedicated time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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