Hybrid Knowledge Manager

at Pacific Life

• Job title: Knowledge Manager
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $148,230 - $181,170 per year
• Degree requirement: Bachelor's Degree
• Tech skills: PMP
• Location requirements: Hybrid, Newport Beach, United States

About the role

• Knowledge Manager developing a robust knowledge management strategy within Pacific Life's HR teams. Collaborating with centers of excellence to optimize employee-facing and internal HR content delivery.

Responsibilities

• Develop and Implement Knowledge Management Strategy (Employee-facing content): Develop a content governance model to support knowledge management strategy and objectives.
• Accountability Framework: Identify content owners and formalize necessary roles and responsibilities to optimize content development and delivery.
• Establish Standards: Establish content standards including taxonomy, structure, readability, tone, voice, clarity, and consistency for all content assets and mediums.
• Develop Tools: Develop tools and templates to facilitate user-friendly content creation to minimize the cycle time to deploy, edit, and update content.
• Lifecycle Management: Execute the knowledge management lifecycle, encompassing curation processes (e.g., collection, QA, posting, retirement, and escalations), maintenance, and drive usage.
• Develop and Implement Knowledgebase Strategy (Internal operational content): Develop a comprehensive strategy to centralize and standardize HR operational content such as process documentation, desktop procedures, and knowledge articles into a central HR knowledgebase or preferred platform.
• Content Migration: Facilitate the migration of operational HR content from existing platforms into recommended repository.

Requirements

• Knowledge Management Expertise: Familiarity with KM principles, frameworks, best practices and tools. Ideally 10+ years’ experience in HR Knowledge Management program administration.
• Project Management: Ability to manage multiple HR knowledge management initiatives simultaneously.
• Technology Savvy: Experience with HRIS, knowledge management systems, and digital collaboration tools.
• Communication & Training: Strong written and verbal communication skills, with experience in developing training materials and facilitating workshops.
• Bachelor’s degree in Human Resources, Business Administration, or a related field; a master’s degree or relevant certification is preferred.
• Proven experience implementing Knowledge Management programs on a global scale.
• Certification in Project Management (PMP) or Knowledge Management (CKM) is a plus.

Benefits

• Your wellbeing is important to Pacific Life, and we’re committed to providing you with flexible benefits that you can tailor to meet your needs.
• Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
• Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
• Paid Parental Leave as well as an Adoption Assistance Program
• Competitive 401k savings plan with company match and an additional contribution regardless of participation