IT - Support Engineer providing 1st and 2nd level support for medical laboratory software clients. Involves problem analysis and client communication to enhance system performance.
About the role
- ICT-Support Engineer working on technical support and infrastructure at p3b AG in Bern. Engaging in 2nd and 3rd level support, collaborating with developers and managing documentation.
Responsibilities
- You handle incidents in 2nd- to 3rd-level support and find efficient solutions
- You analyse and resolve more complex technical issues
- You troubleshoot issues directly by phone, remote access or on-site
- You take care of infrastructure, servers and networks
- You create and maintain relevant documentation (e.g. guides)
- You manage user and permission administration
- You work closely with developers and other key stakeholders in the company
Requirements
- Completed vocational training in IT or equivalent professional experience
- Knowledge of Windows Server and M365/Azure
- Proven professional experience in ICT support
- A Category B driver’s license is an advantage
- German language skills, spoken and written (C1)
- English at least basic knowledge (B2)
Benefits
- Flexible working models in the Bern region and home office options
- Varied tasks with room for initiative and personal development
- A successful company with many years of presence in the Swiss market
- A working environment that challenges your creativity and promotes autonomy
- Flexible working hours to support a good work–life balance
- Part-time work models possible
- Support for your professional development
- Attractive and modern working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Site Support Engineer at EZCORP handling on - site support for technical issues in Mexico. Involves installation, maintenance, and client education in network systems.
Support Engineer providing L2/L3 trade support and development for FX trading and hedging platform. Monitoring platform health and ensuring performance improvements during trading hours.
Customer Support Analyst managing high - volume support and enhancing customer experience for AGDATA’s clients. Collaborating with a team to provide timely updates and escalate complex issues as needed.
AutoCAD and Systems Support Engineer at WhiteWater responsible for developing and maintaining custom tools for waterpark design and manufacturing processes.
Technology Support Technician addressing technology deployment and support at Sport Clips. Solving IT issues for teams and retail operations with a focus on hands - on tech.
Junior Analyst in Customer Experience at Topaz handling operational tasks and supporting cybersecurity solutions while ensuring data security and customer satisfaction.
IT Support professional delivering on - site technical support and maintenance for hardware and infrastructure. Joining a collaborative team at Minsait focused on technological transformation.
IT support professional providing hands - on technical assistance for Minsait projects. Engaging in continuous growth and collaboration within a diverse environment.
Technical Analyst role supporting IT systems for Organon’s Quality Management. Focused on Quality and Lab systems with collaboration across functional teams.