IR
IT Help Desk team leader at Ironclad, managing support for technology needs and team collaboration. Overseeing technology policies and supporting executive leaders' assistance.
About the role
- Coordinate with Operations, Engineering, Project Management, and Delivery in the preparation and timely submittal of permit applications to ensure compliance and maintain continuity of operations.
- All aspects of permitting must conform to applicable state and/or local regulations and customer contract specifications.
- Serve as liaison and maintain open communications between Osmose, customer, and government agencies on permitting matters.
- Build and maintain positive relations with agency and customer points-of-contact.
- Monitor application status, with respect to legal and operational deadlines, and provide internal customers with status updates; coordinate the resolution of any discrepancies, issues, or other obstacles to receiving permits.
- Submit related state One Call utility locating tickets, if requested.
- Track and provide accurate billing information (application and permit fees, hours, etc.) for customer invoicing.
- Maintain documentation related to permitting (applications, sketches, supporting information, invoices, payments, records of communication, final permits, etc.)
Requirements
- High school diploma or equivalent (GED).
- Customer service skills and experience working in an office-setting.
- Previous experience managing and prioritizing multiple work assignments with strict deadlines.
- Excellent verbal and written communication skills.
- Highly organized and detail-oriented.
- Self-starter with the ability to work independently.
- Proficient in Microsoft Office applications, including Excel, Outlook, Word, and Adobe Acrobat.
Benefits
- Medical Insurance and Health Savings Account with company contribution
- Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
- 401(k) with excellent company match
- Paid time off (vacation, sick, floating holidays)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PT
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