SAP BRIM SOM and CI Implementation Manager responsible for leading project execution, stakeholder coordination, and process improvements for client digital transformation.
About the role
- Customer Success & Implementation Specialist leading healthcare solutions implementations and customer engagements. Responsible for training, stakeholder management, and performance monitoring in a hybrid role.
Responsibilities
- Lead end-to-end implementation projects: configuration, testing, validation, training, and go-live.
- Ensure project milestones and timelines are met according to client requirements.
- Guarantee continuity and predictability during the transition from implementation to operational support in coordination with the Delivery team.
- Deliver training sessions and create supporting materials to empower customers to effectively use Osigu’s solutions.
- Promote platform adoption, drive engagement, and monitor customer satisfaction.
- Support hospitals and clinics through their adoption journey by clarifying questions and guiding best practices.
- Align operational needs with product delivery by working closely with hospital and clinic stakeholders.
- Collaborate with the global Customer Success team to unify practices, methodologies, and tools.
- Represent the customer internally, providing context and insights to enhance product and operational workflows.
- Prepare performance reports, usage dashboards, and KPI analyses.
- Monitor adoption, usage patterns, and account health to anticipate risks and address issues early.
- Identify and escalate technical or operational issues to Support and Product teams to ensure timely resolution.
- Collect customer feedback and share insights with the Product team to support continuous improvement.
- Identify upsell, cross-sell, and renewal opportunities during client interactions in partnership with the Commercial team.
- Recommend enhancements and efficiencies to strengthen the customer–Osigu relationship.
Requirements
- 3+ years of experience in Customer Success, Implementation, or Project Delivery (SaaS, healthtech, or enterprise software preferred).
- Experience working directly with hospitals, clinics, or healthcare providers is a strong plus.
- Proven track record leading client projects from onboarding to adoption.
- Understanding of SaaS platforms, system integrations, and healthcare workflows.
- Experience using project management and CS tools (Jira, Confluence, HubSpot, Salesforce, etc.).
- Ability to analyze client metrics and turn insights into actionable improvements.
- Strong relationship-building skills across diverse stakeholders (clients, commercial, product, technical teams).
- Excellent written and verbal communication and presentation skills.
- Highly organized and proactive, capable of managing multiple client projects simultaneously.
- Problem-solving mindset, adaptable to different client environments.
- Fluent in English or Spanish.
Benefits
- Flexible work arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Client Implementation Specialist providing expertise in client onboarding and documentation management for international private banking. Responsibilities include collaboration, compliance, and process improvement.
Implementation Specialist responsible for executing MRO’s ROI solutions and training users at client sites. Managing workflow and ensuring effective implementation for the Exchange Manager platform.
Implementation Consultant ensuring delivery of Aladdin Accounting solutions while collaborating with clients and managing implementations. Requires 3 - 7 years in consulting or investment accounting.
Implementation Specialist configuring and supporting benefit technology solutions for HUB International clients. Ensuring accuracy in system functionality and effective client communication.
Identifies and delivers application and service implementations for CDL software. Provides consultancy service, ensuring high standards and collaboration within the team.
Implementation Consultant working with the commercial team configuring the Vuelio platform for client requirements. Requires project management skills and customer support experience to ensure successful implementations.
Senior Implementation Consultant guiding customer implementation of Homecare Homebase’s health software. Leading clients through implementation methodology and ensuring adoption of the product across the United States.
Microsoft Office Apps Customer Engineer role focusing on advanced adoption and optimization of Microsoft 365 Apps. Collaborate with enterprise clients and provide technical support in Italy.
Implementation Manager overseeing project implementation and coordination at KNAPP. Responsible for the success and quality of the project while collaborating with stakeholders.