Sales Operations Manager at Hastings Insurance driving profitability through data and operational insights. Collaborating with Sales Leadership and managing CRM strategies for effective insurance distribution.
About the role
- Sales Operations Manager supporting ORBCOMM's global sales organization by aligning processes and technology. Enhance sales performance through reporting, forecasting, and data integrity.
Responsibilities
- Maintain reports and dashboards that track sales performance, pipeline activity, and key metrics
- Conduct data analysis to surface trends, variances, and actionable insights for the sales team
- Support sales leadership by preparing regular performance summaries and presentations
- Assist with the sales forecasting process by gathering data, validating inputs, and updating forecast models
- Support sales leaders with territory updates, quota tracking, and planning activities
- Monitor forecast changes and flag data inconsistencies or potential risks
- Maintain CRM data accuracy and completeness through routine audits and clean-ups
- Implement data governance standards and assist in training users on CRM best practices
- Collaborate with RevOps, Finance, Marketing, and IT teams to support system updates, workflow fixes, and automation needs
- Document existing sales processes and identify areas for improvement based on data and feedback
- Standardize workflows, policies, and procedures to drive operational excellence
- Provide operational support to sales leadership through reporting, follow-up, and data requests
- Collaborate with Marketing, Finance, Product, and Customer Success by sharing insights and maintaining alignment on shared data
- Assist with onboarding and training for CRM usage, reporting tools, and basic sales processes
- Ensure sales teams have up-to-date resources, documentation, and reporting access
Requirements
- 4–6 years of experience in Sales Operations, Sales Analytics, Revenue Operations, or another data-focused business role
- Strong working knowledge of CRM platforms (e.g., Salesforce)
- Strong Excel/Google Sheets skills, including formulas, pivot tables, and data analysis
- Ability to interpret data, identify trends, and clearly communicate insights
- Strong organizational skills with attention to detail and data accuracy
- Ability to work cross-functionally, manage multiple tasks, and meet deadlines
- Strong written and verbal communication skills
- Strategic and analytical mindset with a focus on data-driven decisions
- Innovative, adaptable, and able to thrive in a fast-paced, dynamic environment
- Preferred: Experience with BI or reporting tools (e.g., Tableau, Looker, Power BI)
- Familiarity with sales processes, pipeline management, or forecasting fundamentals
- Experience in technology, SaaS, or high-growth environment
- Experience with process documentation or workflow mapping
- Commitment to continuous learning in digital and AI literacy
Benefits
- Flexible hybrid work schedule
- Engaging in-person collaboration at the office
- Autonomy and comfort of remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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