Change, Incident & Problem Manager at Genuine Parts Company in Rowville, managing Change Requests and Ideating improvements. Key role ensuring seamless operations across Asia Pacific.
About the role
- Manager, Site Payments overseeing clinical trial payment processes for innovative medicine at Johnson & Johnson. Collaborating with cross-functional teams to ensure compliance and accuracy in payments.
Responsibilities
- Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
- Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
- Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
- Develop and implement training programs and SOPs for the payments team
- Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
- Assist with complex issue resolution and/or provide guidance related to site payments
- Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays
- Review and consult on Clinical Trial Agreement (CTA) negotiations
Requirements
- Bachelor’s degree
- 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
- 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
- Strong and proven analytical and problem resolution skills
- Ability to demonstrate innovative spirit
- Must possess strong team building skills
- Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
- Fluency in English
Benefits
- medical, dental, vision, life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- Vacation - up to 120 hours per calendar year
- Sick time - up to 40 hours per calendar year
- Holiday pay, including Floating Holidays - up to 13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
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