Compliance Lead for Electrification Systems’ Channel Partner portfolio in Asia, partnering with regional and business compliance leaders and teams to support compliance objectives.
About the role
- Compliance and Service Analyst supporting suppliers with compliance checks and guidance. Join a growing tech company focused on sustainability and innovative solutions.
Responsibilities
- Providing professional, multilingual support to external users via web chat, phone, and email, ensuring enquiries are handled promptly and to a high standard.
- Carrying out detailed compliance checks on supplier questionnaires and uploaded documentation, following NQC processes to ensure accuracy, consistency, and efficiency.
- Taking ownership of your validation workload, meeting agreed targets and service levels while maintaining high-quality output.
- Guiding suppliers on how to improve their compliance with ESG, sustainability, and human-rights standards through clear, constructive feedback.
- Collaborating with cross-functional teams to resolve supplier or client issues that originate within the Service Delivery function.
- Managing your schedule within the team to ensure continuous support coverage and minimal disruption to user experience.
- Maintaining an up-to-date working knowledge of NQC’s platforms, services, and workflows to deliver accurate information and effective support.
Requirements
- Fluent written and spoken German and English (essential).
- Experience in a customer support, service delivery, audit, or compliance environment.
- Strong IT literacy, including Google Workspace / MS Office, with the ability to learn bespoke NQC systems.
- Excellent interpersonal and communication skills, with the ability to support users and explain compliance requirements clearly.
- Strong time-management and organisational skills, with the ability to balance validation targets and live support enquiries.
- Confidence working with detailed information and the ability to maintain high levels of accuracy.
- The ability to manage conflicting demands and maintain professionalism in a fast-paced environment.
- Availability to work the team’s core hours: 08:00 – 16:00.
Benefits
- Hybrid working policy of 60% office-based working
- Salary sacrifice/private pension scheme
- 25 days holiday (Increasing with service) + bank holidays
- Enhanced Maternity and Paternity Leave
- Health Cash Plan
- Learning & Development through Udemy platform
- 24/7 Access to a Virtual GP
- Life Assurance (4 x Salary after 6 months)
- *YuLife*: employee discounts and wellbeing platform
- Regular company socials & events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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