Application Support Analyst providing front line support for financial management systems. Engaging with clients in the financial industry to ensure systems are operationally ready.
About the role
- IT Support Analyst providing N1/N2 assistance in São Paulo. Ensuring efficient user support and operational incident resolution in a hybrid work environment.
Responsibilities
- Work on the front line of N1/N2 support
- Ensure efficient service to users
- Diagnose and resolve operational incidents
- Follow ITSM/ITIL best practices
- Maintain clear communication and a professional demeanor
- Handle N1 and N2 tickets
- Log, categorize, and track tickets
- Properly escalate to higher levels when necessary
- Support critical users and clients
- Operate according to ITIL/ITSM best practices
Requirements
- Degree in IT (Computer Science, Information Systems, Networks, or related fields)
- Previous experience in Support / Service Desk / Operations
- Knowledge of Operating Systems
- Networking knowledge – fundamentals (TCP/IP, LAN/WAN)
- ITIL / ITSM – conceptual knowledge and practical application
- Good communication skills and professional demeanor
- Ability to work under pressure
- Basic troubleshooting and problem resolution skills
- Active Directory (user creation/password reset – operational level)
- Office 365 / Microsoft 365
- Experience in support companies or consultancies
- Basic knowledge of information security
Benefits
- Meal voucher (R$25.00/day)
- Transportation voucher
- TotalPass
- Day off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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