Technical Support Engineer resolving customer issues for Orb's usage - based billing platform. Collaborating with Customer Success, Product, and Engineering teams to enhance customer support experience.
About the role
- IT Support Engineer providing technical support and troubleshooting for internal clients in a hybrid working environment. Focusing on Linux and Windows systems and server support.
Responsibilities
- Provide support to our internal clients, expertly troubleshooting technical issues related to applications, operating systems, and computer hardware.
- Install and configure Linux and Windows systems and software, adhering to established company procedures.
- Support database operations by writing simple SQL queries, analyzing routine errors, and executing backup processes.
- Develop and maintain clear and accessible user manuals and technical documentation.
Requirements
- Strong practical knowledge of Linux and Windows Server operating systems.
- Fundamental understanding of SQL (e.g., ability to write basic SELECT and UPDATE queries).
- A solid grasp of LAN/WAN configuration and common networking challenges.
- Basic knowledge of virtualization concepts and technologies.
- Fluency in Polish and a communicative level of English.
- Nice to have:
- Prior experience in the IT industry or a related field.
- Ability to write scripts (e.g., PowerShell and Bash) to automate tasks.
- Communicative ability in Ukrainian (useful for serving our diverse client base).
Benefits
- Individual training budget and days off from work
- Flexible working hours
- Relocation package
- Medical care and life insurance
- MyBenefit cafeteria and Multisport
- Subsidized meals
- Sports and integration events
- Language classes
- Referral program
- Work-life balance
- Healthy snacks, fruits and vegetables
- Yoga and fitness sessions at the office
- Carpooling
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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