Hybrid Senior Director, EEE Excellence

at Novartis

• Job title: Senior Director, EEE Excellence
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Postgraduate Degree
• Location requirements: Hybrid, Barcelona, Spain

About the role

• Senior Director driving business excellence in External Expert Engagement at Novartis. Responsible for strategic design, integration, and improvement of global standards and processes.

Responsibilities

• Lead the definition, refinement, and implementation of global standards, SOPs, and external expert engagement processes.
• Ensure ongoing review and alignment of processes with regulatory requirements, internal policies, and business needs.
• Partner with Governance and Operations leads to translate standards into scalable workflows and ensure consistent execution across regions.
• Oversee monitoring activities to track process adherence and quality performance.
• Drive the development and deployment of global training programmes for expert engagement stakeholders and support teams.
• Oversee content design strategy and coordinate outsourcing or central delivery of training materials.
• Promote knowledge sharing, best practice documentation, and onboarding toolkits to build capability and ensure operational consistency.
• Serve as business owner for expert engagement systems (e.g., HIP / ENGAGE), partnering with IT and system teams on enhancements and compliance integration.
• Oversee compliant data aggregation and regulatory reporting across jurisdictions, collaborating closely with Legal and governance functions.
• Define and lead execution of performance measurement frameworks and dashboards to support enterprise-level transparency and decision-making.

Requirements

• Master’s degree in Life Sciences, Business, Legal, or a related discipline.
• 12+ years of experience in pharmaceutical operations, governance, process excellence, or global operations management.
• Demonstrated success in designing and deploying enterprise processes and performance frameworks.
• Strong background in cross-functional stakeholder engagement and matrix collaboration.
• Experience managing or overseeing operational reporting, systems integration, or analytics.
• Proven ability to influence change, drive simplification, and lead global initiatives.
• Proven leadership skills with project management and people management experience, including direct leadership of large teams and complex multi-functional teams.
• Excellent English language skills, both written and spoken.
• Additional certifications in process excellence, training, or digital systems (e.g., Lean, Agile, Lean Six Sigma) are desirable.

Benefits

• Commitment to Diversity & Inclusion: Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.