Director of Customer Relations managing relationships with power provider clients in the west for Vantage Point Solutions. Fostering customer satisfaction, identifying opportunities, and driving business development.
About the role
- Lead sourcing initiatives at Vizient, partnering with Kaiser Permanente to deliver measurable value. Manage complex category portfolios and foster stakeholder engagement for operational excellence.
Responsibilities
- Lead end-to-end strategic sourcing initiatives across indirect spend categories, including category strategy development, RFI/RFP execution, supplier evaluation, and contract implementation
- Manage a complex category portfolio by identifying cost drivers, analyzing Kaiser Permanente utilization, and developing sourcing strategies aligned with client priorities
- Provide strategic guidance to multidisciplinary Kaiser Permanente teams to support informed sourcing and contracting decisions
- Facilitate stakeholder committees to define requirements, evaluate proposals, and recommend contract awards
- Develop and negotiate business, financial, and legal terms with suppliers in partnership with internal sourcing and legal teams
- Evaluate spend data, market dynamics, and supplier proposals to identify savings, standardization, quality, and operational improvement opportunities
- Present sourcing strategies, outcomes, and performance results to executive-level Kaiser Permanente stakeholders
- Partner with internal Vizient teams to achieve operational and financial goals for assigned category portfolios
- Anticipate and respond to external factors such as market conditions, supply risk, and regulatory changes impacting sourcing strategies
- Build and maintain strong, trust-based relationships with Kaiser Permanente stakeholders and key suppliers to support long-term value delivery.
Requirements
- Relevant degree preferred
- 7 or more years of relevant experience required
- Demonstrated experience leading Indirect Spend category management or strategic sourcing initiatives, preferably within large, complex healthcare organizations
- Experience supporting healthcare, highly regulated, or large enterprise environments preferred
- Proven ability to manage executive-level stakeholder relationships and facilitate consensus-driven decision-making
- Strong analytical skills with experience leveraging spend, market, and supplier data to inform sourcing strategies
- Experience leading RFPs, supplier negotiations, and contract implementations across indirect spend categories
- Strong written, verbal, and executive-level communication skills.
Benefits
- Comprehensive benefits plan
- Incentive eligibility
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