Product Development and Customer Support Specialist accelerating HEL product growth through customer processing and communication. Ensuring documentation quality and contributing to product development at DelfinGroup.
About the role
- Complex Order Handler managing customer orders and providing support throughout the order process in Norway or Finland. Responsible for documentation, logistics coordination, and maintaining customer communication.
Responsibilities
- Providing direct support to customers in handling Complex component, Project, Field Service and Service Operations Orders throughout the order to cash process (from customer order to Invoicing).
- Keeping the customers updated on deliveries.
- Providing exceptional customer support during the process: order status, delivery date.
- Purchase, control and preparation of supplier's shipping documents.
- Export & Import coordination: documentation, logistics, customs clearance.
- Handling of suppliers database.
- Backlog and WIP maintenance.
Requirements
- 3+ years of experience working with ERP systems, especially within order handling.
- Solid technical knowledge, perhaps from customer support, service operations, purchasing, engineering, project coordination, or similar roles.
- Fluent in English, both spoken and written.
- Comfortable working with the Microsoft Office suite and quickly adapt to new digital tools.
- Proficiency in a Scandinavian language is a plus.
- Familiar with supply chain processes and understand the importance of accuracy and timeliness in order management.
Benefits
- A challenging job in a global organization with many contacts and the possibility of further development of both professional and personal skills, where you have the opportunity to influence your job and future career.
- An informal working environment where you, together with your dedicated colleagues, help create a positive and motivating atmosphere.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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