Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Project Manager leading the implementation of Salesforce CRM in the company. Responsible for managing project scope, stakeholder communications, and delivering value aligned with corporate strategy.
Responsibilities
- Conduct discovery sessions with stakeholders to map needs and prioritize CRM features;
- Plan and structure the Salesforce CRM project, including scope definition, implementer selection, implementation roadmap, and success criteria;
- Map business processes, identify gaps, and propose value-driven improvements;
- Detail user stories, acceptance criteria, and functional flows;
- Ensure prioritization based on impact and track success metrics;
- Facilitate agile ceremonies (planning, review, refinement) and act as the link between business, IT, and vendors;
- Monitor deliveries, risks, and value generated, ensuring alignment with corporate strategy.
Requirements
- Minimum 2 years of experience as a Product Manager in digital projects;
- Solid knowledge of business process mapping;
- Experience in CRM projects (Salesforce preferred);
- Strong communication, strategic vision, and negotiation skills;
- Availability for occasional in-office visits.
- Previous experience in management consulting;
- Certifications or complementary courses in Product Management, Scrum, or Agile;
- Knowledge of process modeling (BPMN);
- Experience in digital transformation projects.
Benefits
- Availability for occasional in-office visits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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