Support Specialist providing account and technical support for Medbridge's software solutions used by healthcare providers. Collaborating with clients and internal teams to enhance user experience and troubleshoot issues.
About the role
- R&D Customer Support/NPI expert in EPC and 5G Core resolving customer issues through technical analysis. Guiding customers from concept to deployment in cloud-native environments.
Responsibilities
- Conducting in-depth troubleshooting, technical analysis, and root cause analysis of customer issues. Effectively managing escalations providing comprehensive executive updates detailing the progress and resolution of critical customer cases.
- Participating in product deployments and developing comprehensive, detailed step-by-step method of procedures.
- Operating network and protocol simulators within a lab environment to replicate faulty scenarios, validate solutions, or develop effective workarounds.
- Collaborating actively with R&D engineering and product line management to address customer-reported issues. Leading technical discussions across groups, explain and provide analysis and best-solution options and contribute to decision-making, as a way forward on reported problems.
- Lead initiatives for continuous improvement, focusing on optimizing serviceability, enhancing tool effectiveness, and strengthening knowledge transfer within the team. Lead technical discussions with peers to promote the implementation of enhancements/improvements of Products SW Quality
- Proactively leveraging Artificial Intelligence (AI) to enhance daily operational efficiency and effectiveness.
Requirements
- Bachelor’s degree in engineering or an equivalent qualification with 14+ years of experience in Software Development, Software Testing, or Customer Support is essential.
- In-depth knowledge of Evolved Packet Core (EPC) and 5G Core (5GC) products.
- Demonstrated understanding of Cloud-Native Network Functions (CNF) and Virtualized Network Functions (VNF) principles.
- Familiar with virtualization and cloud platforms such as Containers, Kubernetes, OpenStack, VMware, Google Anthos, and AWS.
- Excellent verbal and written communication skills in English are mandatory
- Familiarity with Artificial Intelligence (AI) tools.
Benefits
- Flexible and hybrid working schemes
- A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
- Life insurance to all employees to provide peace of mind and financial security
- Well-being programs to support your mental and physical health
- Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
- Employee Growth Solutions to support your personalized career & skills development
- Diverse pool of Coaches & Mentors to whom you have easy access
- A learning environment which promotes personal growth and professional development - for your role and beyond
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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