Customer Service Representative providing support for clients and their pets at a veterinary clinic. Managing appointments, addressing inquiries, and ensuring a positive customer experience.
About the role
- Customer Care Technical Lead managing end-to-end technical activities in telecom. Ensuring network stability and operational execution while leading escalated technical cases.
Responsibilities
- Manage end-to-end technical activities across customer projects.
- Ensure network stability, risk mitigation, and smooth operational execution.
- Provide expert guidance on upgrades, acceptance testing, fault management, and early-phase deployments.
- Support knowledge transfer initiatives, review technical documentation, and contribute to continuous improvement across processes and solutions.
Requirements
- A Bachelor's/ Master's degree or equivalent with expertise in SDM domains (HLR/HSS/UDM/NDS/EIR)
- Proven experience leading end-to-end technical activities, escalations, and complex troubleshooting including tracing, debugging, and RCA.
- Excellent customer-facing communication and leadership skills.
- Good capability in project planning, technical risk analysis, resource coordination, and multi-vendor environment management, including HW/SW upgrades and preventive care.
- Experience working with PM@Nokia methodologies, BG/BL guidelines, and supporting early-phase product activities such as releases, trials, and pilots.
Benefits
- Health insurance
- 401(k)
- Paid time off
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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