Hybrid Specialty Sales Representative

at Nantahala Outdoor Center

• Job title: Specialty Sales Representative
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $19 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Bryson City, United States

About the role

• Specialty Sales Representative focused on generating business for NOC’s SOLO Southeast Wilderness Medicine Programs and Paddling School. Collaborating with sales and marketing teams for strategic growth.

Responsibilities

• Generate new sales and maintain existing business for SOLO Southeast, NOC’s Paddling School, and Custom Groups
• Maintain accurate information for prospective and booked business utilizing NOC’s software platforms, processes, and data management
• Answer inbound guest phone calls, emails and chats
• Prioritize, respond to and follow-up with all inbound lead inquiries
• Conduct outbound lead generation and follow-up via cold calling and email in order to identify and grow new business opportunities
• Maintain up to date knowledge of NOC products and processes
• Provide guests with superior guest service via email, phone, and in-person before and after reservation completion
• Collect deposit and balance payments in a timely fashion per NOC payment policies
• Collaborate with all NOC departments to ensure that all guest and group bookings are executed to product/guest expectations
• Actively develop new business opportunities in NOC’s Outdoor Schools in collaboration with operating department managers, marketing and other sales reps
• Collaborate with Marketing Department to ensure website and collateral information is accurate and identify opportunities for new collateral and sales opportunities
• Collaborate with Group Sales and other Specialty Representatives to identify areas for sales growth and process improvement
• Improve processes to improve guest experience, increase efficiency, and increase revenue
• Manage key specialty, group, and partner accounts
• Manage special projects related to sales and marketing
• Identify & attend trade shows to strategically maintain and grow relationships
• Exemplify and demonstrate NOC’s Core Values and Brand Promise
• Other duties as assigned

Requirements

• Excellent written and oral communication
• Excellent time management skills with ability to prioritize and multi-task
• Ability to function as a team player, take direction, as well as work autonomously
• Self-disciplined, detail oriented, and highly organized
• Competent with web-based applications, email, and Office 365 products
• Passion for the outdoor industry and sharing the outdoors with others
• Prior customer service experience (Preferred)
• Prior sales experience with demonstrated ability to close and grow sales (Preferred)
• Prior experience with reservation software and/or CRM (Preferred)
• Knowledge of NOC activities and courses (Preferred)

Benefits

• None specified