Interim Country Manager for fritz - kola overseeing business operations in the BeNeLux region. Focus on growth strategy and team leadership for operational excellence.
About the role
- Manager of Service Desk responsible for high-quality service and operational efficiencies in mortgage technology. Leading a team to enhance customer support and incident management.
Responsibilities
- Lead daily Service Desk operations with a strong emphasis on ownership, independence, and accountability for outcomes.
- Hire, train, coach, and performance-manage staff to ensure a culture of customer-first support and continuous improvement.
- Act as the escalation point for operational or customer issues, driving swift resolution with minimal supervision.
- Model and enforce a high-touch customer service standard that leaves every customer feeling supported and valued.
- Develop and implement customer-focused service strategies, including service quality monitoring and targeted coaching.
- Drive improvements in ticket workflows, dashboards, reporting, and automation.
- Develop, maintain, and present meaningful reports, performance metrics, and operational analyses to measure Service Desk effectiveness.
Requirements
- Bachelor’s degree preferably in Technology, required.
- 6–8 years of experience in technology operations, including direct Service Desk or Help Desk leadership.
- Strong experience with ServiceNow administration, reporting, workflow management, and automation highly preferred.
- ITIL knowledge preferred; experience leading incident or major incident processes strongly valued.
- Demonstrated ownership mentally to independently assess issues, make decisions, and drive actions to completion.
- Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Ability to collaborate across teams while being highly self-directed.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund is a new program to support our team members
- 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
- Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
- Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
QC Microbiology Manager at Merz Aesthetics managing microbiological activities in Dessau. Leading a team to ensure compliance with quality standards and develop microbiological testing methods.
Project Manager for process and product transfers at Merz Aesthetics, ensuring successful project execution and compliance. Collaborating internationally to optimize processes and drive product transfers.
BS
Vergabemanager supporting procurement strategies in IT and engineering sectors. Collaborating with legal counsel to develop procurement documents and manage project timelines.
Science Communication Manager for MERKUR GROUP driving evidence - based initiatives on player protection. Involves analysis, research, publications, and public affairs collaboration.
Assistant Manager overseeing front - of - house operations at Big Bob's Bowling in Lockhart, TX. Leading guest experience, team development, and financial performance in a fast - paced environment.
Kitchen Manager leading kitchen operations at Big Bob's Bowling. Ensuring food quality, team leadership, and cost control in a fast - paced entertainment - driven environment.
Case Manager at KJF Soziale Angebote Nordschwaben aiding young adults with their career paths. Focused on client - oriented rehabilitation process management and collaboration with stakeholders.
Case Manager providing case management services to episodically homeless individuals with relapse histories. Engaging clients and providing support in compliance with HUD requirements and organizational policies.
Senior Resident Manager overseeing day - to - day property management at BRIDGE Housing's Jordan Downs. Responsible for resident relations, compliance, and staff management.