Contracts Administrator managing customer contracts at Cannistraro, ensuring proper execution and compliance. Collaborating with project teams and external partners on contract management.
About the role
- ResWare Administrator managing platform configuration and support for mortgage services. Collaborating with Operations and IT to optimize workflows and maintain data integrity.
Responsibilities
- Administer and maintain the ResWare platform, including workflows, templates, business rules, roles, and permissions
- Configure and manage file types, products, milestones, automation rules, and task management
- Manage user setup, security roles, and access controls in accordance with company policies
- Design, implement, and optimize workflows to support lender services operations and SLAs
- Identify opportunities to automate manual processes and reduce operational friction
- Maintain integrations with third-party vendors, lenders, underwriters, and internal systems
- Ensure accuracy, consistency, and integrity of data across the ResWare platform
- Build and maintain reports, dashboards, and operational metrics for leadership, operations, and compliance
- Serve as the primary point of contact for ResWare system issues and enhancement requests
- Train new users and provide ongoing training, documentation, and job aids for existing staff
Requirements
- High school diploma or equivalent required
- Bachelor’s Degree in business or equivalent experience preferred
- 2+ years of hands-on ResWare administration experience required
- Strong understanding of title, escrow, and/or mortgage lender services operations
- Experience configuring workflows, business rules, and system automation
- Strong analytical, troubleshooting, and problem-solving skills
- Excellent communication skills with both technical and non-technical users
- Detail-oriented with strong data management skills
- Ability to manage multiple priorities in a fast-paced environment
- Experience supporting lender services or centralized title operations
- Knowledge of ResWare integrations, vendor management, and accounting interfaces
- Familiarity with regulatory and compliance requirements in mortgage lending and settlement services
- Experience creating operational and performance reporting.
Benefits
- Medical, dental, and vision insurance
- Health Savings Account with employer contribution
- 401(k) Retirement plan with employer match
- Paid Maternity Leave/Parental Bonding Leave
- Pet insurance
- Adoption Assistance
- Tuition reimbursement
- Employee Loan Program
- The Newrez Employee Emergency and Disaster Fund
- Newrez NOW: Our Corporate Social Responsibility program
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