About the role

  • Administration Staff managing various tasks at Diakoniewerk Essen for social welfare, focusing on customer service and data management.

Responsibilities

  • Perform general administrative tasks and manage cash handling
  • Process incoming and outgoing mail and handle e-mail correspondence
  • Record and maintain general data
  • Record and maintain master data and prepare invoicing
  • Serve as the first point of contact for customers, visitors and service providers
  • Prioritize tasks effectively during periods of high workload
  • Identify and resolve tasks independently
  • Demonstrate strong communication skills and an empathetic, service‑oriented manner
  • Maintain discretion and reliability when handling sensitive data

Requirements

  • Completed commercial/administrative vocational training, ideally with several years of professional experience in a comparable role
  • Excellent German language skills, both spoken and written
  • Enjoy working independently and in a structured way
  • Strong communication skills
  • Reliability, absolute discretion and confidentiality when handling personal data
  • Confident user of MS Office (Word, Excel, Outlook)
  • Knowledge of data protection and experience with digital filing systems
  • High level of empathy in dealing with clients
  • Identification with the values and goals of the Protestant (Evangelical) Church

Benefits

  • 30 days of vacation (based on a 5-day week)
  • Company pension plan
  • Employee savings plan contributions (Vermögenswirksame Leistungen)
  • Attractive employer contribution to salary conversion (deferred compensation)
  • Regular employee appraisals
  • Collegial support and consultation
  • Diverse training and professional development opportunities
  • Subsidies for preventive health courses
  • Bike leasing (JobRad) program
  • Free counseling services
  • Sickness benefit supplement
  • Social fund

Job title

Administrative Assistant

Job type

Experience level

Mid levelSenior

Salary

€3,039 - €3,355 per month

Degree requirement

Professional Certificate

Location requirements

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