Hybrid Senior Director, Lifecycle Marketing

Posted last week

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About the role

  • Sr. Director of Lifecycle Marketing leading multi-channel growth initiatives for NinjaTrader. Collaborating with Marketing, Product, and Engineering to deliver lifecycle strategies for customer engagement and monetization.

Responsibilities

  • Define and own the lifecycle marketing strategy across the full customer journey, including onboarding, engagement, monetization, retention, and reactivation
  • Evolve lifecycle from an email-first approach to multi-channel orchestration with a focus on in-product lifecycle experiences
  • Translate business and product strategy into clear lifecycle objectives, KPIs, and experimentation roadmaps
  • Partner with Product and Engineering to design and deliver in-product lifecycle experiences
  • Ensure lifecycle programs are aligned to product behavior and business objectives
  • Lead, mentor, and scale the lifecycle team with a focus on quality, business outcomes, and operational excellence
  • Establish standards for lifecycle planning, QA, testing, and measurement
  • Continuously raise the bar and support the team to deliver better outcomes
  • Serve as the primary lifecycle partner to cross-functional teams
  • Influence roadmap priorities by bringing customer insights and lifecycle performance data upstream
  • Communicate lifecycle performance and insights clearly to executive stakeholders
  • Identify and advocate for martech infrastructure needed to scale lifecycle impact

Requirements

  • 10+ years of experience in lifecycle, CRM, or growth marketing with people leadership experience
  • Proven experience building and running multi-channel lifecycle programs, including in-product messaging
  • Hands-on experience with Braze or comparable lifecycle marketing platforms
  • Demonstrated ability to partner effectively with Marketing, Product, and Engineering teams
  • Strong strategic thinking paired with operational excellence.

Benefits

  • Generous PTO
  • 7 Paid Holidays Annually + 5 Conditional Holidays Annually
  • 1 Service Day Annually
  • 401k with 3.5% Company Match
  • Paid Parental Bonding Leave
  • Health, Vision, Dental Coverage
  • Life and Disability Insurance Covered 100% by NinjaTrader

Job title

Senior Director, Lifecycle Marketing

Job type

Experience level

Senior

Salary

$175,000 - $225,000 per year

Degree requirement

No Education Requirement

Location requirements

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