Hybrid Operations and Performance Assistant – Control Tower

Posted 3 hours ago

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About the role

  • Assistant in Operations and Performance at Nidos overseeing night execution and management of logistics. Responsible for real-time monitoring and reporting KPIs.

Responsibilities

  • Execution Management (Night Last-Mile): Real-time monitoring of drivers and routes. Ensure SLA compliance during critical time windows.
  • Evidence Control (Billing): Ensure 100% of deliveries have digital proof (photos/delivery receipts). No evidence, no billing.
  • Incident Audit: Validate returns and re-deliveries. Identify failures to ensure correct cost pass-through to the client.
  • Agile Driver Support: Direct support via WhatsApp/DMS to resolve route and address issues.
  • KPI Maintenance: Keep systems (WMS/TMS) and performance spreadsheets updated with meticulous accuracy.

Requirements

  • Intermediate Excel: Essential for cross-referencing freight data and producing end-of-shift reports.
  • Autonomy: Ability to make quick decisions without constant direct supervision.
  • Education: Currently pursuing a degree in Logistics, Business Administration, or related fields (preferred).
  • Communication: Clear reporting of shift incidents to the incoming day team.

Benefits

  • Parking
  • Career development plan
  • Life insurance
  • Meal allowance
  • Transportation allowance

Job title

Operations and Performance Assistant – Control Tower

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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