Customer Service Representative coordinating client requests and proposals for Vomela Companies. Responsible for documentation, order processing, and customer interactions across various business units.
About the role
- Customer service representative handling compliance inquiries for a FinTech company in Berlin. Engage with customers, oversee transactions, and communicate with regulatory authorities.
Responsibilities
- Handle inquiries from regulatory authorities and courts carefully and accurately
- Review customers' payment transfers and account transactions and report any suspicious activity to the internal Compliance team
- Serve as the point of contact for our customers regarding post-account-opening inquiries
- Drive improvements to our service by proactively collecting and analyzing customer feedback and delivering satisfactory solutions
- Act as the communication hub between customers, internal teams, and the 1st-level call center
- Be a jack-of-all-trades and support colleagues wherever needed
Requirements
- Professional experience in customer service, ideally within a financial environment, an inbound call center, or a related field
- Prior experience interacting with courts, financial or regulatory authorities, or handling information requests or garnishments is a plus
- Proactive, independent, and service-oriented work style with a focus on customer satisfaction and delivering value
- Strong interpersonal and problem-solving skills
- Competitive mindset: eager to learn quickly, drive initiatives forward, and go the extra mile for yourself and your team
- Proficient with common Office applications and some experience with ticketing systems (e.g., Zendesk)
- Fluent in German and English, both written and spoken; additional languages are an advantage
Benefits
- 30 days annual leave
- Permanent employment contract
- Great office in the heart of Berlin
- Hybrid working model (up to 2 days remote work per week)
- Attractive compensation package
- eGym Wellpass access
- Public transport subsidy
- Meal allowance
- Company pension plan
- Insurance benefits and employer contributions to capital-forming savings (Vermögenswirksame Leistungen)
- Corporate Benefits discounts
- Regular team events & company offsites
- Training and professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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