Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Customer Service Manager at Nexi, leading a contact center team in Poland. Driving excellent customer service and managing operations for digital payments company.
Responsibilities
- You’ll be powering our service offering to our customers
- As Customer Service Manager you’ll join an open and sharing community with highly skilled colleagues
- You will be leading our Contact Centre backoffice services in Poland
- You will be leading a large team of 25 - 30 highly skilled and professional backoffice employees
- We expect our new manager for Poland to share our passion for outstanding customer service
- In this role, you will be reporting directly to our Vice President for Customer and Fraud Operations
Requirements
- Relevant education and extensive experience within customer service, especially the contact center environment
- Proven and strong track record of leading large contact center teams
- Strong understanding of the dynamics of a contact center and the 24/7 working environment
- Excellent analytical skills and ability to lead through numbers
- Excellent leadership and people management skills
- Excellent communication skills in Polish, German and English, verbal and written
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.