Customer Service Specialist at TD support 27 million customers' inquiries. Providing financial advice and solutions through exceptional service.
About the role
- Customer Service Manager at Nexi, leading a contact center team in Poland. Driving excellent customer service and managing operations for digital payments company.
Responsibilities
- You’ll be powering our service offering to our customers
- As Customer Service Manager you’ll join an open and sharing community with highly skilled colleagues
- You will be leading our Contact Centre backoffice services in Poland
- You will be leading a large team of 25 - 30 highly skilled and professional backoffice employees
- We expect our new manager for Poland to share our passion for outstanding customer service
- In this role, you will be reporting directly to our Vice President for Customer and Fraud Operations
Requirements
- Relevant education and extensive experience within customer service, especially the contact center environment
- Proven and strong track record of leading large contact center teams
- Strong understanding of the dynamics of a contact center and the 24/7 working environment
- Excellent analytical skills and ability to lead through numbers
- Excellent leadership and people management skills
- Excellent communication skills in Polish, German and English, verbal and written
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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