Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Customer Care Agent assisting SMEs with payment inquiries in Swedish. Collaborate with teams to ensure smooth operations and customer satisfaction.
Responsibilities
- Handle customer inquiries via calls, emails, and chats about acquiring or/and technical products.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
- Use CRM, ERP, and other systems to assist customers effectively.
Requirements
- Ability to handle customer inquiries via calls, emails, and chats with professionalism and empathy paired with good cooperation and networking skills.
- Fluency in Swedish (spoken and written). C1 level in English.
- Strong communication skills and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven.
- Flexible and result-oriented with a strong focus on quality.
- Experience with Payment products and card services (Bonus Skill).
- Knowledge of GDPR, AML and KYC guidelines (Bonus Skill).
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Senior Sales Support Specialist driving sales transformation programs for Capgemini. Collaborating across multiple business units to deliver AI - driven solutions and measurable impact.
Customer Care Representative managing customer support for M - KOPA Mobility via calls and resolving inquiries. Focused on ensuring positive customer experiences as part of the Mobility division.
Customer Service Representative serving as the primary point of contact in the manufacturing industry. Ensuring customer satisfaction by addressing inquiries and resolving issues.
Bilingual Customer Care Coordinator for healthcare domain handling client inquiries via calls and emails. Ensuring adherence to protocols and providing top - notch customer service.
Responsible for managing Anti - Money Laundering and Know - Your - Customer processes in banking. Engaging clients and ensuring compliance with regulations in U.S. and non - U.S. activities.
Customer service role for handling inquiries, providing product support and maintaining customer data. Working in a friendly environment with opportunities for professional growth.
UAS Drone Program Support Specialist supporting unmanned aviation systems program operations. Collaborating with teams for process improvements and compliance in the aviation sector.
Customer Service representative handling customer inquiries and support services at VR PLUS Bank. Promoting regional development through quality customer interactions and service solutions.
Customer Support position at Porsche responsible for addressing customer inquiries through various channels. A key role in enhancing customer engagement and satisfaction for Porsche products.