Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Customer Care Agent at Nexi handling technical inquiries in Danish and English. Supporting customers with card terminals and assisting SMEs in the Danish market.
Responsibilities
- Handle customer inquiries via calls, emails, and chats about acquiring or technical products.
- Provide technical support for card terminals and self-service portals.
- Manage administrative tasks such as updating customer details and resolving invoice-related questions.
- Collaborate with internal and external teams to ensure smooth operations.
- Use CRM, ERP, and other systems to assist customers effectively.
Requirements
- Fluency in Danish (spoken and written).
- Fluency in English (spoken and written).
- Strong communication skills and teamwork abilities.
- Technical aptitude for reporting IT incidents.
- Service-minded, proactive, and self-driven.
- Flexible and result-oriented with a strong focus on quality.
- Bonus Skills: Fin-tech knowledge.
- Prior experience in customer service or contact centers.
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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