Onsite Support Administrator providing technical support for DISA operations and systems migration. Collaborating with users to resolve technical issues and enhance customer satisfaction.
About the role
- IT-Administrator managing 1st & 2nd Level Support for safety-critical systems within diverse industries. Contributing to the IT infrastructure and processes while supporting colleagues in daily operations.
Responsibilities
- Maintenance, further development and smooth operation of the ERP system (Conaktiv)
- Troubleshooting and resolving colleagues' IT issues via the Jira ticketing system (1st Level Support)
- Designing and optimising IT processes, e.g. by automating workflows and developing small scripts
- Responsibility for hardware procurement as well as installation and setup of workstations
- Strengthening the 2nd-Level team and advancing the IT infrastructure (network, firewalls, virtualisation cluster)
- Ensuring compliance with IT policies, maintaining IT documentation and preparing/implementing ISO27001 certification
Requirements
- Degree in a technical field, technician training, or an equivalent qualification
- At least 2 years of professional experience in IT administration
- Confident handling of Microsoft Active Directory, Hyper-V and Microsoft Office 365
- Experience with Windows and Linux server operating systems
- Proficient in scripting and web languages such as PHP, HTML, PowerShell or CSS
- Analytical thinking, willingness to learn and a solution-oriented approach
- Very good German language skills (C1 level) and good written and spoken English
Benefits
- Onboarding process
- Feedback culture
- Individual training and further education opportunities
- Autonomy and personal responsibility
- Flexible working hours and mobile working (remote work)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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