Customer Support in the insurance sector for the Vaudoise company providing administrative tasks and customer contact. Involves responding to clients' inquiries, processing offerings, and collaborating with brokers.
About the role
- Customer Service Coordinator providing support in French for Newell Brands partners in EMEA. Responsibilities include processing orders, managing customer accounts, and communicating via email and phone.
Responsibilities
- Process sales orders received from customers, sales agents and internal teams.
- Submit requests to create new customer accounts and update existing customer records.
- Provide professional advice on our product range.
- Proactively inform customers about current promotions and marketing activities.
- Work closely with the Sales team, Supply Chain and the distribution centre.
- Manage and maintain customer portals.
- Enter and update orders using SAP (full training will be provided!).
- Communicate with customers by email and telephone.
Requirements
- Fluent French (written & spoken) and communicative English
- Customer- and detail-oriented
- Good command of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills
- Team spirit
- Customer service experience is an advantage
- Knowledge of SAP and/or Salesforce is an advantage
- Ability to learn quickly
- Basic commercial awareness
- Polish language is an advantage
Benefits
- Hybrid working system (1 day per week in the office) after 2-3-month on-site training
- Unlimited access to LinkedIn Learning – 17,000+ courses for your professional and personal development
- Private healthcare
- Pension plan (PPE) with company contribution of 3,5%
- Fully sponsored life insurance
- Working hours – Monday to Friday, 8h starting between 7:00 and 9:00AM
- Discounts on some of our products from brands Parker, DYMO, Sharpie, Contigo, and others
- Partly financed Multisport Card or cinema tickets
- Bravo – our global recognition programme where teammates can recognise each other and exceptional work is rewarded
- Give@Newell – paid time-off for charity activities dedicated for local communities right where you live/work.
- Employee Referral Program – an opportunity to get a bonus
- Expectant Parents Gift
- Modern, air-conditioned office in the city center (next to Stary Browar) with well-equipped kitchen and underground bike parking
- Friendly atmosphere & multicultural environment (30+ nationalities in our Poznan office!)
- Corporate Citizenship Philosophies – environmentally sustainable and socially sensitive business practices
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Service role focusing on customs and foreign trade support for software applications. Engaging with customers to provide solutions and assistance while managing inquiries in Bremen.
Managing Director for Wealth Custody and Clearing overseeing client experience and advisor support strategies. Leading innovation and operational excellence across the global service model.
Logistics Customer Service Representative at Nucor responsible for developing relationships with transport companies. Managing inquiries and maintaining logistics software in a dynamic environment.
Customer Service Associate managing customer inquiries for the Servicemembers' Group Life Insurance program while delivering top - quality service. Role can be remotely performed but proximity to office is required for certain situations.
Agent managing complex customer inquiries in energy, focusing on documentation and resolution. Supports customers with solar installations and electrical connections while ensuring quality service.
Customer Service Representative delivering exceptional support for billing and service requests at Liberty Utilities. Handling high - volume inbound calls in a fast - paced environment.
Customer Experience Associate at TD providing banking solutions and processing transactions. Ensuring a positive customer experience by addressing needs and promoting services.
Customer Care Representative managing client requirements and sales orders at Givaudan in New Jersey. Building relationships with customers and delivering exceptional customer experiences while handling inquiries.
Intern supporting Canon Financial Services with hands - on work experience on business projects. Collaborate with teams and develop skills during the summer internship program.