Customer Care Representative I supporting customers at a growing medical device company with troubleshooting and satisfaction metrics. Works remotely with occasional onsite training and meetings.
About the role
- B2B Contact Center Analyst optimizing demand and managing complex cases at Nestlé Business Services. Involved in data analysis and continuous support.
Responsibilities
- Monitorear actividades del equipo
- Optimizar la demanda y gestionar casos complejos
- Proponer soluciones operativas para mejorar procesos
- Realizar análisis de bases de datos y preparar informes de contacto con consumidores
- Monitoreo y envío de alertas ante problemas o crisis
- Garantizar un servicio de calidad y satisfacción del consumidor en todos los canales de atención (chat, correo electrónico, teléfono)
Requirements
- Estudiantes universitarios de carreras como Administración de Empresas, Marketing, Ingeniería Comercial, Comercio Internacional o áreas relacionadas.
- Experiencia de 1 año en adelante en procesos de Contact Center o Atención al Cliente, enfocado en análisis de datos, métricas o monitoreo.
- Sólidas habilidades analíticas y experiencia en análisis de bases de datos, como volúmenes, turnos y escalaciones.
- Experiencia en la elaboración de informes detallados.
- Conocimientos en procedimientos y rutinas de Contact Center.
- Nivel intermedio de inglés (deseable).
- Manejo intermedio de Excel (Excluyente).
Benefits
- Oportunidades de aprendizaje y capacitación
- Trabajo en un equipo multicultural y diverso
- Propuestas de soluciones operativas para mejorar procesos
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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