Customer Service Representative providing support relating to sales and healthcare communications. Engaging with customers via phone and maintaining positive business relationships.
About the role
- Customer Service Specialist with Nestlé Business Services engaging across various communication channels with customers. Providing tailored solutions and ensuring customer satisfaction.
Responsibilities
- Welcome customers and effectively identify their needs to offer tailored solutions
- Advise customers and prospective clients about our diverse range of products and services
- Generate customer interest by presenting our full product offerings and their benefits
- Prioritize resolving issues at first contact to improve the customer experience
- Increase customer satisfaction at every interaction
- Ensure effective complaint management by handling customer complaints with empathy and efficiency
Requirements
- One to two years of customer-facing experience (required)
- Proficiency in Microsoft Office (Outlook, PowerPoint, Excel...)
- German language skills at C1 or C2 level required
- Good English skills (B1/B2) - required
- Ability to handle multiple tasks effectively
- Positive attitude and strong willingness to learn
- Strong organizational and prioritization skills
Benefits
- Develop expertise within Nestlé's Shared Services business
- Immerse yourself in a culturally diverse team
- Opportunities for local and international exposure
- Flexible working environment
- Engagement and wellbeing activities
- Competitive salary with an annual performance-based bonus
- Meal allowance card
- Access to a credit club
- Flexible benefits: choose the options that best suit your needs
- Membership in the Nestlé Club, offering discounts with various partners
- Free premium coffee in the office
- Special employee discounts at selected retailers
- Provision of company equipment tailored to professional needs
- On-site medical support available
- Access to e-learning courses and training programs
- Opportunities for career development and international career paths
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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