Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
About the role
- Customer Service Representative serving clients from Czech Republic and Slovakia via email and phone. Collaborating with sales team to support Kennametal partners and ensuring service quality.
Responsibilities
- obsługa klientów z Czech i Słowacji poprzez e-mail i telefon
- współpraca z zespołem sprzedaży oraz innymi działami w celu wsparcia partnerów Kennametal
- tworzenie i weryfikacja dokumentów sprzedażowych (proces Order to Cash)
- praca z systemami SAP, CRM, MS Office, Genesys
- aktywne budowanie relacji z klientami i dbanie o wysoką jakość obsługi.
Requirements
- posługujesz się biegle językiem czeskim w mowie i piśmie oraz znasz język angielski na poziomie podstawowym
- potrafisz skutecznie komunikować się z innymi
- umiesz dobrze priorytetyzować zadania
- masz doświadczenie w obszarze Customer Service (dodatkowy atut)
- znasz język słowacki (dodatkowy atut)
- posiadasz znajomość SAP oraz Excela (dodatkowy atut).
Benefits
- pracę w modelu hybrydowym
- kompleksowe szkolenie od podstaw
- stabilne warunki zatrudnienia
- atrakcyjny pakiet benefitów, w tym: Multisport, karta lunchowa, kursy językowe i rozwojowe, opieka medyczna Medicover oraz wiele więcej.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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