Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Analyst focusing on exclusive clients through strategic meetings and continuous improvement. Monitoring key indicators and enhancing overall client experience.
Responsibilities
- Work focused on one or two dedicated clients
- Proactively follow up with clients
- Monitor KPIs such as NPS, CSAT, and retention rate
- Propose internal improvements and collaborate with vendors
- Use tools such as HubSpot, Movidesk and GRT
- Document discussions and action items
- Develop structured agendas and deliver trainings/webinars
- Identify upsell and cross-sell opportunities
Requirements
- Basic to intermediate knowledge of Occupational Health and Safety (OHS)
- Previous customer service experience (Junior, Mid or Senior level)
- Familiarity with tools such as CRM (HubSpot), Movidesk and/or GRT
- Ability to analyze data and produce management reports
- Excellent communication, active listening and consultative approach
- Organized, strategic thinker with a collaborative mindset
Benefits
- Access to a Swile card for meal and food benefits
- Health insurance (extendable to legal dependents)
- Dental plan
- Life insurance
- Wellhub (discounts on gyms and fitness partners)
- Access to the Moodar platform for online psychotherapy
- Birthday day off
- Swile Mobility allowance for commuting
- Home-office allowance
- Training programs and a clear career path model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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