Application Support Specialist in IT for energy market, optimizing data analysis workflows and supporting internal partners. Seeking motivated team players with a strong tech background and German fluency.
About the role
- Customer Service Analyst focusing on exclusive clients through strategic meetings and continuous improvement. Monitoring key indicators and enhancing overall client experience.
Responsibilities
- Work focused on one or two dedicated clients
- Proactively follow up with clients
- Monitor KPIs such as NPS, CSAT, and retention rate
- Propose internal improvements and collaborate with vendors
- Use tools such as HubSpot, Movidesk and GRT
- Document discussions and action items
- Develop structured agendas and deliver trainings/webinars
- Identify upsell and cross-sell opportunities
Requirements
- Basic to intermediate knowledge of Occupational Health and Safety (OHS)
- Previous customer service experience (Junior, Mid or Senior level)
- Familiarity with tools such as CRM (HubSpot), Movidesk and/or GRT
- Ability to analyze data and produce management reports
- Excellent communication, active listening and consultative approach
- Organized, strategic thinker with a collaborative mindset
Benefits
- Access to a Swile card for meal and food benefits
- Health insurance (extendable to legal dependents)
- Dental plan
- Life insurance
- Wellhub (discounts on gyms and fitness partners)
- Access to the Moodar platform for online psychotherapy
- Birthday day off
- Swile Mobility allowance for commuting
- Home-office allowance
- Training programs and a clear career path model
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Sales Support Representative supporting stores across Adelaide, enhancing product visibility and fostering relationships with store teams. Working part - time, part of a family - friendly culture at Simplot.
Operations Support Specialist managing compliance and calibration of test equipment for GE HealthCare. Ensuring service delivery and quality with proactive vendor management in New York City.
Customer Service Director at Gofor Delivers improving operational efficiencies and customer experience within hybrid logistics. Collaborating with sales and operations to drive success across processes.
Customer Service Representative providing support for customer enquiries in the QVC UK Contact Centre. Working evenings and supporting a team to drive brand advocacy and success.
Customer Service Representative supporting QVC's Customer Care Team in Knowsley. Handling inbound calls and resolving customer inquiries with professional training and a supportive environment.
Customer Service Representative responsible for managing customer relationships and processing requests. Collaborating with departments for efficient order handling and timely issue resolution.
Customer Service Representative maintaining professional customer relationships and processing inquiries at Arcadia Cold Storage. Coordinating operations and ensuring accurate inventory management.
Customer Service Representative assisting clients with travel protection plans over calls and emails. Handling claims, providing information, and maintaining customer records.
Inventory Support Specialist ensuring inventory accuracy across multiple clinic locations. Collaborating with teams to support day - to - day operations and inventory initiatives.