Assistenz zur Unterstützung der Bereichsleitung bei organisatorischen und administrativen Aufgaben. Planung von Terminen und Geschäftsreisen sowie Durchführung von Projekten im Bereich Packaging.
About the role
- Customer Service Representative supporting a 24/7 Operational Help Desk with technical expertise and assistance for a client’s fielded system.
Responsibilities
- Provide technical expertise and assistance on questions/issues supporting real-world contingencies.
- Ensure 24/7 connectivity to perform critical operational mission support.
- Resolve trouble tickets immediately while the customer is on the line.
- Classify tickets that cannot be resolved immediately by the site lead.
- Demonstrate excellent customer service for all calls received.
- Respond to escalated and more complex inquiries.
Requirements
- Possess an Associate’s Degree in IT or related field; or 3 years related experience.
- Minimum of 1 year of experience in an IT or related field.
- Minimum of 1 year of Call Center Operations experience.
- Secret Clearance is required.
- Must be able to pass a background check.
- Excellent interpersonal skills,
- Self-motivated to prioritize and manage workload.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Proficient with Microsoft Office Suite or related software.
Benefits
- Telemedicine
- Dental & Vision
- EAP
- Basic Life and AD&D Insurance (Company Provided)
- Voluntary Life and AD&D options
- 401(k) Retirement Savings Plan with matching after one year
- Paid Time Off
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