Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Consultant providing level 1 support for Neogrid clients. Ensuring excellence in service and client satisfaction through problem-solving and collaboration.
Responsibilities
- Provide level 1 customer support, ensuring excellent service and a focus on user satisfaction
- Handle support via tickets, chat, and phone using the company's internal tools
- Ensure SLA targets, response times, and CSAT goals are met
- Analyze errors, logs, and application parameters to identify and assist in problem resolution
- Collaborate with other teams when necessary to ensure a smooth and positive customer experience.
Requirements
- Advanced/Intermediate English for communication with international customers and teams
- Strong communication skills and ability to collaborate with other departments
- Autonomy and proactivity
- Ability to work in a team and proactively solve problems
- Previous customer support experience in technology or SaaS companies
- Knowledge of Supply Chain (supply chain) is a plus
- Knowledge of SQL Server and/or PostgreSQL is a plus
Benefits
- Health Insurance
- Dental Insurance
- Life Insurance
- Medication allowance, extendable to children
- Commuter benefit or parking allowance
- Flexible meal/food allowance
- Wellhub
- TotalPass
- Birthday day off (one day off during your birthday month, on a chosen day)
- Parental support program, NeoBaby
- Unico Skill, external training solution
- Childcare assistance
- Extended parental leave: 6 months for mothers and 30 days for fathers
- Referral program, bonuses, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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