Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.
About the role
- Customer Care Representative at Neko Health promoting preventative health through innovative technology. Join a growing team committed to customer-first healthcare solutions.
Responsibilities
- Ownership of customer communication channels including phone, email, chat, and social media
- Provide prompt and exceptional customer service to existing and prospective customers
- Delight customers and proactively resolve issues before they reveal themselves
- Troubleshoot and resolve customer issues, while ensuring customer satisfaction
- Embody our brand tone and voice across channels
- Be an internal champion for the customer, relaying testimonials and feedback to teams across the company
Requirements
- You have excellent written and verbal communication skills in English (knowledge of Swedish is a plus)
- Others have described you as empathetic, curious, and bold
- You have prior experience in a customer-first environment, such as ecommerce, sales, or hospitality
- Your former managers can vouch for you and provide excellent references
- Knowledge of CRM software, such as Front and Zendesk, as a support system is a strong plus
Benefits
- We offer a dynamic work environment with a high degree of autonomy that fosters growth and development.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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