AI Systems Administrator at Meissner responsible for deploying and optimizing AI tooling and services. Focused on Linux environments, container platforms, and supporting MLOps and AI - specific operations.
About the role
- Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
Responsibilities
- Provide first-level support for issues related to the Genesys Cloud platform, including user provisioning, call routing, IVR flows, desktop and voice issues, and basic troubleshooting.
- Assist with onboarding and offboarding of contact center users, ensuring proper configuration, access rights, and phone provisioning.
- Perform core administrative tasks including skilling and queuing management, dashboarding and report generation, and standard CCaaS configurations.
- Work across departments for issues involving integrated platforms.
- Document support activities, resolutions, and procedures in the help desk ticketing system.
- Escalate complex issues to Tier 2/3 support or vendor support teams as needed.
- Embed into projects to drive ongoing operational excellence.
- Collaborate with IT and contact center operations to ensure seamless user experiences.
- Maintain platform and call flow documentation, knowledge base articles and user guides to support self-service and training initiatives.
- Provide training support to operations teams, assisting with driving proficiency at all layers of the business.
- Monitor system alerts and performance dashboards to proactively identify and address issues.
Requirements
- 1–3 years of experience in a help desk or IT support role, preferably in a contact center environment; experience working with internal and 3rd parties including BPOs preferred
- Familiarity with Genesys Cloud or other CCaaS platforms and telecom/contact center infrastructure is highly desirable.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and manage multiple priorities with a focus on accurate, timely resolution.
- Bachelor's Degree in Computer Science or other related fields
Benefits
- Equity and bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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