IT Senior Systems Administrator responsible for day - to - day support of internal network systems and remote employees. Collaborating with users in Georgia and Massachusetts to ensure system quality.
About the role
- Administrador de Sistemas providing advanced technical support in AWS and VMware environments. Join a leading IT solutions company serving public and private sectors in Brazil and LATAM.
Responsibilities
- Handle Level 2 and 3 escalation tickets that require advanced troubleshooting.
- Provide support and administer Microsoft Active Directory, Microsoft Entra, Intune, and Office 365.
- Manage and troubleshoot Microsoft Exchange (permissions, access, mail flow, and licensing).
- Support AWS and VMware environments (basic administration and troubleshooting).
- Manage application installations, updates, and general IT service requests.
- Respond to tickets related to the company's internal tools and systems.
- Maintain, administer, and optimize on-premises and cloud infrastructure environments.
Requirements
- Advanced English (reading, writing, and speaking) – essential
- Previous experience in Level 2 technical support
- Knowledge of Microsoft environments: Active Directory, Exchange, Teams
- Familiarity with AWS and VMware tools
- Good verbal and written communication skills
- Proactive and able to work effectively in a team
Benefits
- Market-competitive salary
- Performance-based bonus
- Health plan (Unimed - Unipart Flex)
- Dental plan (Bradesco)
- Flash card - BRL 55.00 per day
- Day off
- English course - reimbursement model
- Wellness benefits – TotalPass, Clude, and C4life
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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