Genesys Administrator providing technical support for the Genesys Cloud platform. Collaborating with IT and training operations teams to enhance user experience in a remote job.
EC
Hybrid System Administrator I
Posted 2 days ago
About the role
- System Administrator I providing technical maintenance and troubleshooting support at Endeavor4 Solutions. Collaborate with clients and support IT infrastructure in a hybrid work environment.
Responsibilities
- Complete basic to advanced support cases, articulating technical findings and documenting all steps taken to problem resolution.
- Analyze, administer and troubleshoot a wide variety of IT solutions.
- Interface with Active Directory, Remote Desktop Services, Windows Server environments, Microsoft Office 365, Azure, and network infrastructure to configure and resolve client issues.
- Provide IT network and desktop deployment, maintenance, and troubleshooting services.
- Monitor and respond to alerts across network servers and key applications to ensure system reliability.
- Assist with maintaining third party software and peripheral maintenance.
- Responsible for various backups and off-site backup media storage.
- Assist with documentation of departmental procedures and project work.
- Create/review documentation, knowledge base articles, and new tools/utilities.
- Maintain proficiency in key technology areas through intentional, ongoing technical learning.
Requirements
- Minimum of 2–4 years of hands‑on IT support experience, including helpdesk and end‑user support.
- Experience supporting networking, end‑user devices, Windows Server environments, backup solutions, and Microsoft Office 365.
- Ability to provide Level 1 and Level 2 helpdesk support, managing and resolving issues efficiently.
- Experience supporting Windows operating systems, including Windows 10 and Windows Server 2012, 2016, and 2019.
- Familiarity with server virtualization technologies, including VMware and Microsoft Hyper‑V.
- Solid basic network troubleshooting skills.
- Strong analytical and problem‑solving abilities, with effective organization and time‑management skills.
- Excellent verbal communication skills, including the ability to persuade and negotiate, remain calm under pressure, and communicate complex technical concepts to non‑technical users with tact and diplomacy.
- Good working knowledge of internet security and data privacy principles.
- Ability to understand and articulate the business impact of technical issues and solutions.
Benefits
- medical, dental, and vision insurance
- paid vacation
- sick time
- paid holidays
- 401(k) retirement savings plan
- performance-based bonus opportunities
- maternity and paternity leave
- short- and long-term disability coverage
- access to a fitness center for employees based near the Lisle office
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