CO
CoreSiteIT Helpdesk Manager
Manager of IT Helpdesk overseeing Tier 1 helpdesk operations and driving customer satisfaction in digital infrastructure company.
About the role
- Provide administrative and operational support to the franchise audit team, including communication with internal and external stakeholders.
- Compile, analyze, and verify data to assess compliance with franchise agreements.
- Coordinate compliance audits with franchise owners and external auditors.
- Utilize databases and software (Microsoft Suite, FranConnect, Great Plains) to gather and securely share information required for audits.
- Conduct follow-up communications to ensure timely compliance and resolution of outstanding issues.
- Track audit progress in the Task Management System and provide status updates to the Audit Manager.
- Maintain confidentiality when handling sensitive documents and information.
Requirements
- 1 year of business administrative or related experience.
- Familiarity with Microsoft Dynamics, FranConnect, Smart Compliance, and Great Plains preferred.
- Proven experience building relationships
- Strong written and verbal communication skills.
- Excellent interpersonal abilities.
- High attention to detail and accuracy.
- Critical thinking and problem-solving skills.
- Dependability and integrity.
- Persistence and adaptability.
- Proficiency with technology systems.
- Positive attitude.
- Sense of humor.
Benefits
- Equity and bonus opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
PG
Proway GmbHIT Support Specialist – WMS
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PI
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