Customer Success Director managing the SalesCloser.ai Customer Success Team in Vancouver. Responsible for customer lifecycle, KPI management, team leadership, and cross - functional collaboration.
About the role
- Customer Success Manager at Nedap Retail driving product adoption and ensuring customer retention. Collaborating with global retail brands to deliver strategic insights and value from ID Cloud solutions.
Responsibilities
- Ensure smooth product adoption and provide strategic guidance to maximize value from our ID Cloud solutions
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors
- Conduct regular business reviews and customer health checks
- Increase customer awareness and identify opportunities for growth
- Deliver quarterly performance reports highlighting business value, usage, adoption and ROI
- Drive alignment across decision-makers and collaborate with internal stakeholders
Requirements
- 4-6+ years of experience in Customer Success, Implementation or similar client-facing roles, ideally in SaaS or retail tech
- Strong business acumen and ability to develop customized approaches that align with customer needs
- Proven ability to independently plan and manage multiple complex projects simultaneously
- Strong customer-facing demeanor and excellent written and verbal communication skills
- Must have strong presentation skills and be effective at engaging stakeholders
- Experience with cross-functional collaboration and understanding of the retail industry
Benefits
- Competitive salary
- Health, dental, and vision insurance
- 401(k) with company match
- Life, LTD and STD insurance coverages
- Flexible work hours and remote options
- Paid time off (PTO) and parental leave
- A professional environment that supports personal and professional growth.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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