Field Technician performing testing and maintenance on electrical power systems for Shermco Canada. Ensuring safe, reliable, and efficient operation through hands - on expertise in various environments.
About the role
- Field Service Technician I providing on-site service and maintenance for ATMs at various customer locations. Responsible for troubleshooting, repairs, and customer satisfaction in a hands-on role.
Responsibilities
- Represent the NCR Atleos brand by being the first line of response on-site at our customers’ locations.
- Problem-solve at a basic module level (FRU), organize and plan your time effectively, and know when and to whom to escalate issues to.
- Apply the knowledge that you learn during your on-the-job training to resolve task related problems in straightforward situations emphasizing on manual skills.
- Follow Safety and Security Procedures when working on ATMs. You will learn this on Day 1.
- Complete NCR Atleos specific Trainings and Certifications on our training website.
- Diagnose problems based on the error logs from the ATM and information provided from our service app using a company provided cell phone.
- Perform minor maintenance and repairs on ATMs, both indoors and outdoors.
- Responsible for accurate and prompt reporting of updates and details of the work performed at the ATM, including call closure details.
- Maintain parts inventory and related records.
- Accurately reporting hours worked and miles driven daily.
Requirements
- Must reside in the specified geographic area.
- High School Diploma or equivalent.
- Must be authorized to work in the US.
- Possess a valid driver’s license and maintain a driving record that meets company requirements.
- Access to reliable transportation for work purposes.
- Familiarity and ability to use and operate an Android cell phone (company provided).
- Ability to perform essential functions of the job which include:
- o Prolonged travel during several hours of the workday, which includes inclement weather.
- o Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance.
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
- This role requires proof of the following minimum insurance coverage.
- o Bodily Injury Liability: Minimum $100,000 per person and $300,000 per accident.
- o Property Damage Liability: Minimum of $100,000 per accident.
- You may be dispatched daily on a call-by-call basis or have a daily schedule.
- Must have the ability to work a flexible schedule including nights, weekends, overtime, and or flex shifts.
- Must be able to safely work outside during all seasons with potential exposure to the elements.
- Must have a high level of personal integrity and work well with minimal supervision.
- Must have Basic Electrical and Mechanical aptitude, skillset, and knowledge.
- Must have good problem-solving skills, be able to pick up new skills quickly, and work well under pressure.
Benefits
- Medical Insurance
- Dental Insurance
- Life Insurance
- Vision Insurance
- Short/Long Term Disability
- Paid Vacation
Job title
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