Hybrid Customer Service Engineer

at Malvern Panalytical

• Job title: Customer Service Engineer
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Location requirements: Hybrid, Lyon, France

About the role

• Customer Service Engineer maintaining Malvern Panalytical equipment at client sites in France. Providing technical support and training to ensure instrument performance and customer satisfaction.

Responsibilities

• This person will be responsible for the maintenance of Malvern Panalytical equipment at our customers' sites in France.
• Provide direct support to customers in the industrial and academic sectors for the maintenance and repair of instruments and associated software.
• Deliver genuine technical service expertise on installed analytical instruments.
• Provide customers with high-quality technical information.
• Diagnose and resolve issues affecting the performance of analytical instruments.
• Provide training to customers on the correct use of their equipment.

Requirements

• Degree Bac+2/3/4 (equivalent to an associate's/bachelor's degree) ideally in physical measurements, electronics, or equivalent.
• Proven first professional experience in an industrial or laboratory environment, preferably in an after-sales/service context.
• Desire to build and develop customer relationships.
• Demonstrates curiosity, analytical thinking, rigor, and autonomy in instrument repair.
• Shows motivation, flexibility, adaptability, and organizational skills when responding to customer requests.
• English required.

Benefits

• Competitive salary
• Attractive bonus
• Supplemental health insurance
• RTT (additional time-off days)
• Company car
• Very active staff committee (cinema tickets, discounts, holiday vouchers, etc.)